Users and Quarantines : Troubleshoot Users
Troubleshoot Users
How do I protect internal distribution or mailing lists from spam and viruses?
Do this by adding each list to the Postini Compliance Services, either as a user, or aliased to a user. See Protect Your Mailing and Distribution Lists.
Mail from external mailing lists is being falsely filtered as spam. What should I do?
Users can add these addresses to a special list that approves incoming mail based on the address in its To: and CC: fields. You can do this on the user’s Overview page (under Sender Lists), or the user can do this at the Message Center. See Approved and Blocked Sender Lists.
How do I modify all users in a domain?
To make changes to all users you will need to adjust the individual user records, as well as the default user (the template for new user creation).
How do I block all traffic to an address?
The service will pass traffic through if there is no associated user account. To block all traffic to an address, create a user account for the address, and set the user’s Daily Message Limit to 0.
1.
Go to Orgs and Users > Users.
2.
Type in the User address and click Search.
3.
Click the user address, and click Message Limits in the Inbound Services section.
4.
Scroll down to the bottom of the page and set the Daily Message Limit field to 0 (zero).
5.
Click Save.
Why does a user receive a message with the title Mail Limit Exceeded?
Either the user or the organization containing the user has a Daily Message Limit set. That limit has been reached.
1.
Go to Orgs and Users > Users.
2.
Type the user address into the Find User field and click Search. (You may need to use the Choose Org pull-down menu to select the org containing the user.)
3.
Click the user address.
4.
Click Message Limits in the Inbound Services section of the page.
5.
If the limit is not listed there, it is imposed on the organization which contains the user, so click “View Org-Level Message Limits”.
The limit will be configured there.
Changing this limit will not restore mail flow to the user.
How can I view a list of all my user aliases?
You can see a list of users and aliases through the Administration Console:
1.
Go to Orgs and Users > Users.
2.
Check “aliases” and click Search.
3.
You will see a list of all users and their aliases in your org structure.
4.
To narrow this search, you can enter special criteria into the “Find User” text box.