Incoming messages filtered as spam or otherwise diverted from delivery to a user, can be placed in a Quarantine, where an administrator can go to review and manage them. You can quarantine each user’s suspicious messages in a separate User Quarantine. Or you can set up a central Quarantine for collecting all users’ quarantined messages.
Note: Users with the appropriate User Access permissions can view and manage their own quarantined messages at the Message Center. See About the Message Center for details.
You can quarantine messages caught by spam filters, virus blocking, and Content Manager filters, in individual User Quarantines. Just set the spam, virus, content, or attachment filter’s disposition to User Quarantine.
You can choose other dispositions (that is, a methods for disposing of suspicious messages), such as deleting the messages, or sending them to a central administrator’s Quarantine. Only if you choose the disposition User Quarantine will a particular message type appear in separate users’ Quarantines. You might quarantine each user’s spam (by setting the spam disposition to User Quarantine), but have viruses deleted (by settings the virus disposition to Delete).
Instead of quarantining each user’s suspicious messages separately, you can collect all users’ spam, viruses, or prohibited content in a central Quarantine. To do so, set the spam, virus, or Content Manager filter disposition to Quarantine Redirect. In each case, you supply a user address whose Quarantine you want to use. You can then access the central Quarantine, sort messages, and delete and deliver messages, as described below for any Quarantine.
You can also quarantine messages caught by Attachment Manager filters in a central quarantine. Do this by setting the Attachment Manager filter’s disposition to Quarantine or BCC Quarantine.
.
|
From the Home page: Perform a search under User Shortcut, and click the Quarantine button.
|
Note: A User Quarantine can display the most recent 5,000 messages. If more than 5,000 messages are quarantined, you must delete some messages to see them.
You’ll see information about the user’s Quarantine Status in the User Summary section. Click the View link to open the User Quarantine page.
To manage large numbers of quarantined messages, you can narrow down your view of messages by sender address, subject text, or the filter that quarantined it. You can also view messages that have been recently deleted or delivered.
|
1.
|
In the form above the list of quarantined messages, choose a number of messages to display per page.
|
A User Quarantine page can display up to 5,000 messages. If more messages are actually in the quarantine, you must delete some messages to see them.
|
2.
|
Select the type of quarantined traffic you want to view: Select All to see all messages, or select another option to show:
|
|
|
Quarantined: Messages that are currently quarantined.
|
|
|
Delivered: Messages recently delivered from the Quarantine to the user or an administrator (if they were delivered with the “Marked as delivered” option). Copies of these are kept around for three days, then deleted.
|
|
|
Trashed: Messages recently deleted from the Quarantine (copies of these are kept around for three days and deleted, too).
|
|
3.
|
To view messages based on sender address or subject, type search text in one or more of the corresponding text fields above each column heading.
|
Typing in the text fields finds messages that contain your search text. Typing mortgage in the Subject text field, for example, finds all messages with the word “mortgage” anywhere in the Subject. Typing in more than one field finds only messages that meet all search criteria.
|
4.
|
To find messages based on the filter that quarantined them, choose an option from the list above the Filter column (see below for a description of these options).
|
|
Attachment Manager filter (optional feature not available with some service packages)
|
|
|
The base-level spam category filter (may include characteristics of the other spam filters).
|
|
|
Outbound undeliverable bounce messages (optional feature)
|
|
Tip: click a column heading to sort the message by that heading.
You can safely view the content of any message in the User Quarantine, regardless of its content. Just click the subject link. All scripting is blocked so you can’t unleash any viruses. However, any images encoded into the message’s HTML will be loaded from the sender’s remote server. Depending on the sender, this might send an indication to the spammer that the message has been read and therefore has a valid recipient, resulting in more spam from the same sender.
A User Quarantine can collect thousands of messages, but only 5000 are available for display. If more messages are in the quarantine, you must delete or otherwise process available messages to see them. To keep up with accumulating spam, you should process messages regularly, by deleting them, delivering them to the user, or delivering them to an administrator account.
|
|
Quarantined messages are held for 14 days from the date received or for 3 days after they’re deleted or delivered, whichever comes first. After that, messages are deleted automatically.
|
|
|
If a user’s quarantine contains over 10,000 messages, the Delete All button is automatically removed from the Junk, Virus, Trash, and Delivered tabs in Message Center. In this case, you delete only selected messages (up to 250 at a time) on a tab, instead of all messages at once.
|
|
1.
|
On the User Quarantine page, check the box next to each message you want to delete or deliver. To delete the messages, simply click Delete.
|
|
|
Deliver to original recipient: Delivers selected messages to the user they were originally sent to.
|
|
|
Deliver to administrator: Delivers selected messages to your administrator account (the account currently logged in to the Administration Console).
|
|
|
Mark as delivered The message will be tagged as “delivered” and kept around for a few days, before being automatically deleted (helpful for tracking message delivery).
|
|
|
Virus clean before delivering Messages with a detected virus embedded in valid content (such as a document attachment) are cleansed and delivered virus-free.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
