Add Users Automatically (SmartCreate)

If your account has the SmartCreate feature enabled, users in your domains will be added automatically to the Postini Compliance Services after they receive valid messages.

To add users automatically using SmartCreate:

1.	Under Domains on the Orgs & Users tab, add the domains whose users should be added automatically (see Add a Domain for Filtering).

2.	Under General Settings on the Orgs & Users tab:

Turn SmartCreate On.

Turn Non-Account Bouncing Off. SmartCreate is not compatible with Non-Account Bouncing.

WARNING: If a user receives email at more than one address (via a user alias), add the additional addresses to the user’s Aliases page. Otherwise, SmartCreate will add new users for these aliases, and you will be billed for the aliases. See Manage User Aliases.

How SmartCreate Works

When, in the span of two weeks, three valid messages arrive for an address not registered in the Postini Compliance Services, SmartCreate will create the user. SmartCreate will send a welcome message and begin filtering email for that address. The domain must be registered in the Postini Compliance Services.

SmartCreate considers a message valid only if it meets all of these conditions:

Has no more than a single unregistered recipient.

Accepted by the receiving server.

Definitely not spam (score is over 50).

Not infected with a virus.

Not a message refusal from another server.

At first, a newly added user is an unconfirmed provisional user. The user is promoted to a regular user when they receive at least three valid messages within two weeks.This prevents bad user addresses from being added to the service and appearing on your bill. Once a provisional user meets this criteria, the user is added to the service and appears on the Users tab.

Mail to provisional users is delivered and not filtered, until the user has received three valid messages. If the provisional user does not receive three legitimate messages within two weeks of creation, the provisional user is deleted.

You can use SmartCreate with any mail server, including servers which bounce mail asynchronously such as Microsoft Exchange. To enable SmartCreate, set SmartCreate to On in General Settings for your domain organization.

When a domain alias (or domain substripping) is enabled, SmartCreate will add users in the primary domain, not the alias domain. For more information about domain aliases, see Add a Domain Alias.

Promote / Delete / Block Provisional Users

A provisional user (created via SmartCreate) automatically either becomes a regular user or is deleted within two weeks, depending on whether the user is validated as someone in your organization. To override this process or speed it up, manage provisional users yourself by clicking the Provisional Users link on the Users page.

1.	On the Provisional Users page, optionally view only unblocked or blocked provisional users, by clicking the Unblocked Only or Blocked Only link at the top of the page (click All to go back to listing all provisional users).

Note: Active indicates that a user is still eligible to become a regular user, while Blocked indicates a permanently blocked user.

2.	For one or more users, select a radio button for one of the following actions:

Promote: Promote a provisional user that you know is legitimate.

Delete: Delete a provisional user that is known to be illegitimate. It won’t appear on your bill.

Block: Permanently block a provisional user from being added via SmartCreate in the future. Do this for users you don’t want to provide email protection for, such as a user who has left your company but continues to receive email.

3.	Click Save.

Mail to provisional users is delivered unfiltered.