Manage a User’s Settings

You can manage a user’s individual settings and Quarantine from the user’s Overview page.

WARNING: Many user-level settings are best made at the org-level, where they apply to all users in the org, or only to the default user. See Manage Default User Templates and What Settings Are Made Where.

To view an individual user’s settings:

Click a user address on the Users or User Summaries page.

Perform a search from the Home page, using the View Settings button (see Search for Users).

User Overview page: Shows settings for the user named at the top of the page. Click a feature to manage it for that user.

Suspend, Delete or Reset a User

On the User Overview page, you can:

Suspend User: Stops all filtering and protection for the user, but retain the user’s settings and account information in the Postini Compliance Services. See Suspend a User for details.

Reset User: Sets the user’s settings to the default user’s settings. See Reset a User for details.

Delete User: Stops all filtering and protection for the user, and delete all their information from the Postini Compliance Services. See Delete Users and When a User Leaves Your Organization for more information.

Inbound Services


Inbound Services Overview
	Spam Filtering: Enable/disable spam filtering for this user. Adjust sensitivity for filtering spam in general (Bulk Email) Optionally set levels for filtering specific categories of spam even more aggressively. See Enable / Adjust Spam Filters.
	Virus Blocking: Enable/disable virus blocking for this user. Set how frequently to send this user a Virus notification. Organization Default means to use the setting defined for the user’s organization (recommended). See Virus Notification Interval.
	Senders Lists: Manage approved and blocked senders for this user. These apply in addition to those defined for the user’s organization. Enter addresses, such as mailing lists, from which this user should always receive mail (Approved Recipients). The user will receive messages sent to this address, regardless of spam-like content. See Approved and Blocked Sender Lists.
	Message Limits: Track how many messages this user has received today. In general, we recommend leaving the daily message limit for a use as blank. Set any desired message limit at the organization level. You can enter 0 to block all messages for this user (useful when a user has left the company.) For details, see Set an Organization’s Message Limits.

User Settings


User Settings Overview
	Quarantine: Manage the spam, virus-infected messages, or other filtered messages currently in the user’s Quarantine. See Related Topics.
	General Settings: View the user’s primary email address, user ID, organization, and creation date. You can also change the user’s primary address here, or assign the user to a different org. See User General Settings.
	User Access: View what settings this user has permission to view or modify at their Message Center. These settings are defined at the org-level, and can be changed here, for this user, only. WARNING: If you change a user’s settings here, the user’s access can’t later be managed reliably at the org-level. To maintain the same user access settings across an org, we highly recommend you make no changes here, but manage all user access at the org-level. See About the Message Center.
	Aliases: If a user receives email using more than one address (such as jonathan@acme.com and john@acme.com) add the additional addresses here, as user aliases. See Manage User Aliases.
	Initial Password Shows the password assigned to this user when it was first added to the service. Or, indicates the password has been changed. Users are prompted to set a new password when they first log in to the Message Center, so you can find out here whether the user has done so. Password Allows assigning this user a new password. The user will need this password to access their Message Center (or the Administration Console, for an administrator). Relevant only if the user’s org uses PMP Authentication (see PMP Authentication).
	See whether the user has ever logged in to the Message Center, or received a Welcome notification (sent when the user is first added to the service). You can also specify the address where the user’s notifications are sent. Normally this is the user’s primary address. However, if an administrator is managing the user’s service, you can add the administrator’s address here. See Quarantine Summary & Notifications.

Summary

The Summary box (to the right of Inbound Services) contains the following information:


Summary Overview
User ID	A unique ID for this user, useful when escalating an issue to Customer Care. A user’s primary email address can be changed, but its ID always remains the same.
Organization	The user’s organization. Click the link to go to that org’s Management page.
Creation Date	The date the user was added to the Postini Compliance Services.
Quarantine Status	Indicates whether any new messages have been quarantined since the user last logged in to the Message Center. Click the link to view the quarantine.
Active	Yes/No, indicating whether the user has ever logged in to the Message Center.