Google Apps Directory Sync for Email Security

Documentation and Training

Version	Release Date	Summary	File Type
1.3.35	November 20, 2009	Administration Release Notes	HTML | PDF HTML | PDF

Training

View the Google Apps Directory Sync for Email Security video for a conceptual overview, demo, and tips on best practices.

Support Information

Important: Use of Google Apps Directory Sync for Email Security requires that you are experienced with the Postini Email Security or Google Message Security service, and LDAP concepts, directories and servers. If you need assistance, we offer expert Activation Services for Google Apps Directory Sync for Email Security through our Professional Services group.

Although every reasonable attempt will be made to provide you with information about how to use Google Apps Directory Sync for Email Security, we do not support customers' LDAP server configuration or LDAP filter queries.

Have a question? We recommend that you review to the configuration and troubleshooting information in the Administration Guide in the Release Notes. We strive to provide as much information as we can, and update the documentation with the latest workarounds and known issues in Release Notes.

Can't find your answer in documentation? Search the Discussion Group. Can't find your answer in documentation? Search the AppSecurity Help Forum. The forum is a community of people who enjoy helping each other figure out the best ways to manage the security service. Our Google Advisors may also post information about best practices and recommended configurations.

Technical support for Google Apps Directory Synch for Email Security depends on several factors:

• If you purchased your Google Message Security online and the total value of your order is under $1500 USD or equivalent, you are not eligible to submit support cases. The documentation and Discussion Group are your best methods to receive support.
• If you purchased your Postini or Google message security service from a reseller, contact their support team who can assist you.
• If you are a directly supported Postini customer or have been given access by your Enterprise Services Activation Specialist (for orders over $1500 USD or equivalent), please log in to Postini Support Portal to submit support requests.

Professional Services: Directory Sync Activation
When you purchase Directory Sync Activation services, we provide assistance to:

• Review of your system requirements and network topology
• Guide you through successfully install and configuring Google Apps Directory Synch for Email Security
• Review your LDAP Directory structure and hierarchy organizations in the message security service
• Determine the strategy for mapping user structures from LDAP to the message security service
• Advise on best practices and approaches to ongoing maintenance
• Perform testing and validation, and setup of scheduled synchronizations
  

For more information and pricing, please contact postini-proserv@postini.com.